Creating employee value in a global economy through participation, motivation and development

This paper will focus on key factors to create and measure an environment for employee well being and satisfaction, leading to improved participation and morale to achieve enterprise-wide success in a global economy. The critical importance of employee satisfaction to achieve customer satisfaction will be shared. A general roadmap to manage effectively `knowledge workers' in the 21st century will be identified. Major concepts, best practices, and practical tools will be discussed. It is hoped that, at the conclusion of this paper; a reader will be better equipped to energize his or her organization in the competitive marketplace.