A New Two-Dimension Model of Evaluating the Quality of Distance Education

被引：0
|
作者：
Song, Jiang-Chun [1 ]
Wang, Yan [1 ]
机构：
[1] Shenzhen Open Univ, Informat & Engn Sch, Shenzhen, Peoples R China
来源：
KNOWLEDGE ENGINEERING AND MANAGEMENT , ISKE 2013 | 2014年 / 278卷
关键词：
Distance education; Two-dimension model; Quality of service; Evaluating; SERVICE QUALITY; ONLINE SUPPORT; SATISFACTION;
D O I：
10.1007/978-3-642-54930-4_39
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
This paper established and designed evaluation index system based on "Information Technology application fields-service quality promotion" two dimensions model. The Information Technology application fields included academic and non-academic student support services. The service quality promotion included tangibles, reliability, responsiveness, assurance and empathy. This two dimensions framework evaluation method is helpful to understand the performances on specific aspects of student support services, and then do targeted improvement for the distance educational institutions.
引用
收藏
页码：385 / 396
页数：12
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