The Effect of Response Scale, Administration Mode, and Format on Responses to the CAHPS Clinician and Group Survey

被引：22

作者：

Drake, Keith M. ^{[1
,5
]}

Hargraves, J. Lee ^{[2
]}

Lloyd, Stephanie ^{[2
]}

Gallagher, Patricia M. ^{[2
]}

Cleary, Paul D. ^{[3
,4
]}

机构：

[1] Greylock McKinnon Associates, Cambridge, MA 02142 USA

[2] Univ Massachusetts, Survey Res Ctr, Boston, MA 02125 USA

[3] Yale Univ, Sch Med, Dept Hlth Policy & Management, New Haven, CT USA

[4] Yale Univ, Sch Med, Sch Publ Hlth, New Haven, CT USA

[5] Greylock McKinnon Associates, Div Hlth Care, Cambridge, MA 02142 USA

来源：

HEALTH SERVICES RESEARCH | 2014年 / 49卷 / 04期

基金：

美国医疗保健研究与质量局;

关键词：

CAHPS; survey methods; patient experience surveys; CONSUMER ASSESSMENT; PSYCHOMETRIC PROPERTIES; RANDOMIZED-TRIAL; HEALTH PLANS; TELEPHONE; MAIL; INSTRUMENT; CARE;

D O I：

10.1111/1475-6773.12160

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Objective. To examine how different response scales, methods of survey administration, and survey format affect responses to the CAHPS (Consumer Assessment of Healthcare Providers and Systems) Clinician and Group (CG-CAHPS) survey. Study Design. A total of 6,500 patients from a university health center were randomly assigned to receive the following: standard 12-page mail surveys using 4-category or 6-category response scales (on CG-CAHPS composite items), telephone surveys using 4-category or 6-category response scales, or four-page mail surveys. Principal Findings. A total of 3,538 patients completed surveys. Composite score means and provider-level reliabilities did not differ between respondents receiving 4-category or 6-category response scale surveys or between 12-page and four-page mail surveys. Telephone respondents gave more positive responses than mail respondents. Conclusions. We recommend using 4-category response scales and the four-page mail CG-CAHPS survey.

引用

页码：1387 / 1399

页数：13

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