A Best Practice Based E-Government E-portals Quality model. A detailed view

被引：0

作者：

Fath-Allah, Abdoullah ^{[1
]}

Cheikhi, Laila ^{[1
]}

Idri, Ali ^{[1
]}

Al-Qutaish, Rafa E. ^{[2
]}

机构：

[1] Univ Mohammed 5, Software Project Management Team SPM, ENSIAS, Rabat, Morocco

[2] Univ Quebec, Dept Software Engn & IT, Ecole Technol Super, Montreal, PQ, Canada

来源：

2018 6TH INTERNATIONAL CONFERENCE ON CONTROL ENGINEERING & INFORMATION TECHNOLOGY (CEIT) | 2018年

关键词：

e-government; e-portal; best practices; quality model; ISO; 25010; front-end; back-end; Web design; Web content;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

E-government portals are playing an important role in facilitating the citizens' life. The e-government services can be executed by citizens without any time and location constraints, which results in great benefits for them. Therefore, governments should pay a special attention to the quality of their e-government portals. In a previous work the ISO 25010 quality characteristics were mapped with the e-government portals' best practices. As a result a new e-government portals quality model based on ISO 25010 quality characteristics and the e-government portals' best practices was proposed. The aim of this paper is to present the detailed view of this quality model with its characteristics and sub characteristics. Such a quality model, will allow agencies to both; measure e-portals quality in a unified, reliable and easy manner, and identify the missing best practices that could improve the quality for those e-portals.

引用

页数：6

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