Synergies at the Intersection of Retailing and Organizational Frontlines Research

被引：26

作者：

Singh, Jagdip ^{[1
]}

Arnold, Todd ^{[2
]}

Brady, Michael ^{[3
]}

Brown, Tom ^{[2
]}

机构：

[1] Case Western Reserve Univ, Weatherhead Sch Management, Cleveland, OH 44106 USA

[2] Oklahoma State Univ, Spears Sch Business, Stillwater, OK 74078 USA

[3] Florida State Univ, Coll Business, 307 RBA, Tallahassee, FL 32306 USA

来源：

JOURNAL OF RETAILING | 2019年 / 95卷 / 02期

关键词：

D O I：

10.1016/j.jretai.2019.06.003

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：90 / 93

页数：4

共 11 条

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JOURNAL OF RETAILING, 2017, 93 (01) :7-28

[6] Understanding Customer Experience Throughout the Customer Journey [J].

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[7] Perspectives on the Organizational Context of Frontlines: A Commentary [J].

Schneider, Benjamin ;

Bowen, David E. .

JOURNAL OF SERVICE RESEARCH, 2019, 22 (01) :3-7

[8] The Emergent Field of Organizational Frontlines [J].

Singh, Jagdip ;

Brady, Michael ;

Arnold, Todd ;

Brown, Tom .

JOURNAL OF SERVICE RESEARCH, 2017, 20 (01) :3-11

[9] The Service Delivery Network (SDN): A Customer-Centric Perspective of the Customer Journey [J].

Tax, Stephen S. ;

McCutcheon, David ;

Wilkinson, Ian F. .

JOURNAL OF SERVICE RESEARCH, 2013, 16 (04) :454-470

[10] Institutions and axioms: an extension and update of service-dominant logic [J].

Vargo, Stephen L. ;

Lusch, Robert F. .

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2016, 44 (01) :5-23

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