Service Quality Factors of Healthcare System from COVID19 Patients Perspectives

被引：0

作者：

Ali, Amena Haeba ^{[1
]}

Hasan, Hazmilah ^{[1
]}

Akmal, Suriati Binti ^{[1
]}

机构：

[1] Univ Tekn Malaysia Melaka, Inst Technol Management & Entrepreneurship, Durian Tunggal, Melaka, Malaysia

来源：

INTERNATIONAL JOURNAL OF SUSTAINABLE CONSTRUCTION ENGINEERING AND TECHNOLOGY | 2022年 / 13卷 / 02期

关键词：

healthcare system; service quality; COVID19; patients; INNOVATION; SATISFACTION; MODEL;

D O I：

10.30880/ijscet.2022.13.02.010

中图分类号：

TU [建筑科学];

学科分类号：

0813 ;

摘要：

This paper presents a study to investigate the service quality of healthcare system in UAE. The respondents are the users of the healthcare system. They were asked to grade the healthcare system through 25 items in five domains which are Reliability; Responsiveness; Assurance; Empathy and Tangibles. A total of 384 respondents participated in the questionnaire survey are COVID-19 patients discharged from UAE healthcare system. The analysis on the collected data found that three domains which are reliability, responsiveness and tangibles are having high level of satisfaction according to the respondent's perspective in experiencing the healthcare during COVID19 treatment. In term of ranking analysis, the responsiveness domain is ranked first with the highest score of 3.890, followed by reliability domain with mean score of 3.572, then tangibles domain with 3.533, empathy domain with 3.370 and finally assurance domain with 3.170. The findings from this study helps the healthcare practitioners in improving their service quality to the patients.

引用

页码：110 / 119

页数：10

共 50 条

[31] Designing An Iot Based Smart Monitoring and Emergency Alert System for Covid19 Patients
Sabukunze, Igor Didier
Setyohadi, Djoko Budiyanto
Sulistyoningsih, Margaretha
2021 6TH INTERNATIONAL CONFERENCE FOR CONVERGENCE IN TECHNOLOGY (I2CT), 2021,
[32] Evaluating the influence of service quality factors in the digital hospitality industry during the COVID-19 pandemic
Gheibdoust H.
Gilaninia S.
Taleghani M.
International Journal of Networking and Virtual Organisations, 2023, 28 (01) : 18 - 35
[33] Evaluation of service quality from patients' viewpoint
Abbasi-Moghaddam, Mohammad Ali
Zarei, Ehsan
Bagherzadeh, Rafat
Dargahi, Hossein
Farrokhi, Pouria
BMC HEALTH SERVICES RESEARCH, 2019, 19 (1)
[34] DEVELOPMENT OF FUZZY INFERENCE SYSTEM FOR COVID19 DATA ANALYSIS
Shinde-Pawar, Manisha
Patil, Jagadish
Shah, Alok
Rasal, Prasanna
JOURNAL OF PHARMACEUTICAL NEGATIVE RESULTS, 2022, 13 (04) : 693 - 699
[35] Identifying mortality factors from Machine Learning using Shapley values ? a case of COVID19
Smith, Matthew
Alvarez, Francisco
EXPERT SYSTEMS WITH APPLICATIONS, 2021, 176
[36] Positive COVID19-PCR patients as negative controls for COVID19 antibody tests
Alrabadi, Nasr
Haddad, Razan
Al-Faouri, Ibrahim
Obeidat, Nail
Al-Ghazo, Mohammad
El-Salem, Khalid
Elnasser, Ziad
Mhaidat, Nizar
ANNALS OF MEDICINE AND SURGERY, 2021, 65
[37] Positive Diagnosis of COVID-19 in an Integrated Teaching and Healthcare Service and Its Associated Factors
Delgado-Mendoza, Natalia
Gomez-Suyon, Antonella
Miranda-Cardenas, Ana
Leon-Manco, Roberto A.
Garces-Elias, Maria Claudia
HEALTHCARE, 2024, 12 (14)
[38] 'Most at risk' for COVID19? The imperative to expand the definition from biological to social factors for equity
Afifi, Rima A.
Novak, Nicole
Gilbert, Paul A.
Pauly, Bernadette
Abdulrahim, Sawsan
Rashid, Sabina Faiz
Ortega, Fernando
Ferrand, Rashida A.
PREVENTIVE MEDICINE, 2020, 139
[39] Improving Learning Quality in CS Education during the COVID19 Pandemic
Gieraths, Antje
Pawelczak, Dieter
8TH INTERNATIONAL CONFERENCE ON HIGHER EDUCATION ADVANCES (HEAD '22), 2022, : 891 - 899
[40] The moderating impacts of COVID-19 fear on hotel service quality and tourist satisfaction: Evidence from a developing country
Gazi, Md. Abu Issa
Islam, Md. Aminul
Al Masud, Abdullah
Senathirajah, Abdul Rahman bin S.
Biswas, Sukanta
Shuvro, Razuan Ahmed
COGENT SOCIAL SCIENCES, 2024, 10 (01):

← 1 2 3 4 5 →