Chatbots for the Detection of Covid-19: A Systematic Review of the Literature

At present, the development of chatbots is one of the key activities for the diagnosis of Covid-19. The aim is to understand how these chatbots operate in the health area to make a respective diagnosis. The purpose of the research is to determine the state of the art on the use of chatbots and its impact on Covid-19 diagnosis during the last 2 years. The data sources that have been consulted are IEEE Xplore, Taylor & identified 5701 papers, of which 101 papers were selected through 8 selection criteria and 7 quality assessments. This review presents discussions regarding the methodologies used for chatbot development, i.e., what are the purposes and impact of using chatbots for Covid-19 diagnosis. In addition, this is presents the results of how important the development and implementation of chatbots are in the area of health in the face of this pandemic.