Agent-based business process management

被引：92

作者：

Jennings, NR ^{[1
]}

Faratin, P ^{[1
]}

Johnson, MJ ^{[1
]}

Norman, TJ ^{[1
]}

OBrien, P ^{[1
]}

Wiegand, ME ^{[1
]}

机构：

[1] BRITISH TELECOMMUN PLC,RES LABS,IPSWICH IP5 7RE,SUFFOLK,ENGLAND

来源：

INTERNATIONAL JOURNAL OF COOPERATIVE INFORMATION SYSTEMS | 1996年 / 5卷 / 2-3期

关键词：

intelligent agents; business process management; negotiation; information sharing;

D O I：

10.1142/S0218843096000051

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realized and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer quote for network services.

引用

页码：105 / 130

页数：26

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