[1] Chang Gung Univ, Grad Inst Business & Management, Coll Management, Taoyuan, Taiwan
[2] Natl Taiwan Univ, Coll Med, Sch Nursing, Taoyuan, Taiwan
[3] Chang Gung Univ, Grad Inst Business & Management, Coll Management, Taoyuan, Taiwan
[4] Chang Gung Univ, Dept Hlth Care Management, Coll Management, Taoyuan, Taiwan
[5] Natl Taiwan Univ Hosp, Ctr Qual Management, Taoyuan, Taiwan