E-commerce website quality evaluation

E-commerce is considered an excellent alternative for companies to reach new customers. Sometimes, many e-commerce websites have a short life. The success of these virtual stores depends on many issues, especially their quality, as it is such a complex solution. This paper defines a relevant set of e-commerce website quality attributes based on the literature. Research was undertaken to validate and establish the relative importance of these attributes. The results were obtained from a software quality evaluation model.