Factors Influencing Perceived Benefits and User Satisfaction in Knowledge Management Systems

被引：23

作者：

Karlinsky-Shichor, Yael ^{[1
]}

Zviran, Moshe ^{[2
]}

机构：

[1] Columbia Univ, Columbia Business Sch, New York, NY USA

[2] Tel Aviv Univ, Fac Management, POB 39040, IL-6997801 Tel Aviv, Israel

来源：

INFORMATION SYSTEMS MANAGEMENT | 2016年 / 33卷 / 01期

关键词：

Knowledge management; knowledge management systems; perceived benefits; user satisfaction; knowledge quality; information quality; INFORMATION-TECHNOLOGY; GENDER-DIFFERENCES; MCLEAN MODEL; ACCEPTANCE; SUCCESS; DELONE; RESPECIFICATION; EXTENSION; USAGE;

D O I：

10.1080/10580530.2016.1117873

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This study offers a model for predicting users' perceived benefits and user satisfaction in organizational knowledge management systems. Four constructs are theorized to influence the dependent variables: system quality, knowledge quality, user IS competence, and organizational attitude to knowledge management. The model was empirically tested among 100 respondents working in the knowledge-intensive software industry. The results suggest that knowledge management systems hold certain characteristics to be considered when evaluating technical and socio-psychological factors of users' perceptions and attitudes toward the systems.

引用

页码：55 / 73

页数：19

共 47 条

[1] THE THEORY OF PLANNED BEHAVIOR
AJZEN, I
[J]. ORGANIZATIONAL BEHAVIOR AND HUMAN DECISION PROCESSES, 1991, 50 (02) : 179 - 211
[2] Review:: Knowledge management and knowledge management systems:: Conceptual foundations and research issues
Alavi, M
Leidner, DE
[J]. MIS QUARTERLY, 2001, 25 (01) : 107 - 136
[3] [Anonymous], MCKINSEY Q
[4] Bots P. W. G., 2002, P 35 HAW INT C SYST
[5] Cavell Stanley., 2002, MUST WE MEAN WHAT WE, P238, DOI [DOI 10.1017/CB09780511811753.012, 10.1017/CBO9780511811753, DOI 10.1017/CBO9780511811753]
[6] Internal learning climate, knowledge management process and perceived knowledge management satisfaction
Chou, TC
Chang, PL
Tsai, CT
Cheng, YP
[J]. JOURNAL OF INFORMATION SCIENCE, 2005, 31 (04) : 283 - 296
[7] COMPUTER SELF-EFFICACY - DEVELOPMENT OF A MEASURE AND INITIAL TEST
COMPEAU, DR
HIGGINS, CA
[J]. MIS QUARTERLY, 1995, 19 (02) : 189 - 211
[8] Dance J., 2009, ENTERPRISE 2 0 TECHN
[9] PERCEIVED USEFULNESS, PERCEIVED EASE OF USE, AND USER ACCEPTANCE OF INFORMATION TECHNOLOGY
DAVIS, FD
[J]. MIS QUARTERLY, 1989, 13 (03) : 319 - 340
[10] The DeLone and McLean model of information systems success: a ten-year update
DeLone, WH
McLean, ER
[J]. JOURNAL OF MANAGEMENT INFORMATION SYSTEMS, 2003, 19 (04) : 9 - 30

← 1 2 3 4 5 →