User Trust in eCommerce Services: Perception via Screen Reader

被引：5

作者：

Buzzi, Maria Claudia ^{[1
]}

Buzzi, Marina ^{[1
]}

Leporini, Barbara ^{[2
]}

Akhter, Fahim ^{[3
]}

机构：

[1] IIT, CNR, ICT Dept, Pisa, Italy

[2] ISTI, CNR, ICT Dept, Pisa, Italy

[3] Zayed Univ, Coll Informat Technol, Dubai, U Arab Emirates

来源：

2009 INTERNATIONAL CONFERENCE ON NEW TRENDS IN INFORMATION AND SERVICE SCIENCE (NISS 2009), VOLS 1 AND 2 | 2009年

关键词：

Trust; e-Commerce; eBay; usability; blind; ONLINE;

D O I：

10.1109/NISS.2009.271

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The increasing diffusion of electronic commerce (eCommerce) services is a great opportunity for visually-disabled people, provided that accessible and usable interactive environments are available. Usually e-Commerce sites have complex layouts crowded with elements and are difficult to navigate via screen reader. Another crucial issue concerns consumer trust in security of on-line transactions. In this paper we investigate the interaction of blind users with eBay, a popular eCommerce website, with specific focus on accessibility and usability of secure transactions when navigating via screen reader.

引用

页码：1166 / +

页数：2

共 20 条

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