Service employees' deviant behaviors and leader-member exchange in contexts of dispositional envy and dispositional jealousy

被引：19

作者：

Kim, Soo Kyung ^{[1
]}

Jung, Dong-Il ^{[2
]}

Lee, Jung Seung ^{[3
]}

机构：

[1] Dankook Univ, Coll Int Studies, Gyeonggi Do 448701, South Korea

[2] Yonsei Univ, Sch Business, Seoul 120749, South Korea

[3] Hoseo Univ, Dept Business Adm, Cheonan 330713, Chungnam, South Korea

来源：

SERVICE BUSINESS | 2013年 / 7卷 / 04期

关键词：

Hotel service employees; Deviant behaviors; Leader-member exchange; Dispositional envy; Dispositional jealousy; PERCEIVED ORGANIZATIONAL SUPPORT; COUNTERPRODUCTIVE WORK BEHAVIORS; SOCIAL-EXCHANGE; WORKPLACE DEVIANCE; JOB-PERFORMANCE; CITIZENSHIP; SELF; DIFFERENTIATION; ANTECEDENTS; QUALITY;

D O I：

10.1007/s11628-012-0174-6

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Hotels represent a prime service industry. The current study examined the role of leader-member exchange (LMX) on hotel service employees' deviant behaviors in contexts of dispositional envy and dispositional jealousy. Specifically, we collected two different samples of US hotel employees to examine interactions of LMX with dispositional envy and jealousy on deviant behaviors. The results supported our hypotheses, showing that (1) LMX had a negative relationship with deviant behaviors and that (2) higher levels of dispositional envy and jealousy led to more deviant behaviors. Theoretical and practical implications are discussed.

引用

页码：583 / 602

页数：20

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