Refundable Service through Cloud Brokerage

Due to the lack of fairness in pricing and SLA violation of cloud computing, customers are dissatisfied with the existing pricing model of current cloud computing environment, and there have an immense chance to lose those dissatisfied customers. Therefore, we wish to provide a solution that can preserve customers' appreciation by refundable service. In this paper, we propose a unique technique that can boost up customer satisfaction and diminish cloud service provider anxiety for continuing their business. We are going to apply a third party cloud broker that can handle all of the business procedure instead of cloud service provider. Our method offers refunding in case of unutilized resource as well service quality degradation.