An evaluation approach to logistics service using fuzzy theory, quality function development and goal programming

被引：45

作者：

Liao, Chin-Nung ^{[1
]}

Kao, Hsing-Pei ^{[2
]}

机构：

[1] China Univ Sci & Technol, Dept Business Adm, Taipei 115, Taiwan

[2] Natl Cent Univ, Grad Inst Ind Management, Jhongli 320, Taoyuan County, Taiwan

来源：

COMPUTERS & INDUSTRIAL ENGINEERING | 2014年 / 68卷

关键词：

Logistics customer service; Logistic operations; Quality function deployment; Fuzzy extended analytic hierarchy process; Multi-segment goal programming; QFD; SELECTION; AHP;

D O I：

10.1016/j.cie.2013.12.001

中图分类号：

TP39 [计算机的应用];

学科分类号：

081203 ; 0835 ;

摘要：

Logistics customer service is an important factor in the success of supply chain management. The aim of this study is to propose a novel approach. for customer service management. For the improvement of logistics service operations, the proposed method integrates quality function development (QFD), fuzzy extended analytic hierarchy process (FEAHP), and multi-segment goal programming (MSGP). The advantage of the method includes the consideration of various logistics goals and the flexibility of setting multi-aspiration levels of evaluation criteria. (C) 2013 Elsevier Ltd. All rights reserved.

引用

页码：54 / 64

页数：11

共 43 条

[1]

Andersson D., 2002, EUROPEAN J PURCHASIN, V8, P3, DOI [10.1016/S0969-7012(01)00018-1, DOI 10.1016/S0969-7012(01)00018-1]

[2]

[Anonymous], 2003, AM BUS REV

[3]

[Anonymous], 2002, LINGO RELEASE 8 0

[4]

[Anonymous], QUALITY FUNCTION DEV