Applying Principles of Service Science

Service Science, Management, and Engineering (SSME) is a term introduced by IBM to describe Service Science, an interdisciplinary approach to understand, design, and implementation of services systems. These systems represent complex systems in which specific arrangements of people and technologies take actions that provide value for others. More precisely, SSME has been defined as the application of science, management, and engineering disciplines to tasks that one organization beneficially performs for and with another. The objective of this article is to summarize basic fact about SSME. This short review represents base for creating added value of this article. Authors use deduction and synthesize the SSME knowledge to formulate particular suggestions for changes in education process on the Faculty of Economics and Management, Czech University of Life Sciences, Prague. Employees for service sector need more than one basic specialization. Enterprises need "T-shaped professionals". "T-shaped professional" has three knowledge areas which create letter T. The base is being created by comprehensive knowledge of one specialization (usually excellent technological knowledge). Shoulders of letter T are being created by two additional specializations (usually management and soft skills). Modern studying specializations contain all these three components. There is a long history of academic and industrial interest in the service sector - starting with Adam Smith and continuing right up to the present day. Yet most such interest in service has focused narrowly on marketing or management or economics. With the rise of technology-enabled services, many traditionally manufacturing-based companies have begun to see more and more revenue generated by service operations. Authors of this article suggest ways how to prepare students on this market situation.