Relax from job, Don't feel stress! The detrimental effects of job stress and buffering effects of coworker trust on burnout and turnover intention

被引：57

作者：

Park, In-Jo ^{[1
]}

Kim, Peter Beomcheol ^{[2
]}

Hai, Shenyang ^{[1
]}

Dong, Liangliang ^{[1
]}

机构：

[1] Henan Univ, Dept Psychol, Jinming St, Kaifeng 42542, Henan, Peoples R China

[2] Auckland Univ Technol, Sch Hospitality & Tourism, AUT Univ, 422 WH Bldg,49 Wellesley St,East 1010,City Campus, Auckland 1142, New Zealand

来源：

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT | 2020年 / 45卷

关键词：

Job demands; Daily job stress; Daily burnout; Daily turnover intention; Coworker trust;

D O I：

10.1016/j.jhtm.2020.10.018

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The main purpose of this study is to revisit the job demands-resources (JD-R) theory by analyzing the detrimental effects of job demands and daily job stress on daily burnout and daily turnover intention of hospitality employees. Furthermore, this study aims to examine the moderating role of coworker trust in mitigating the effects of daily job stress on daily burnout and daily turnover intention. Daily diary data was gathered from 130 restaurant employees, each of whom took surveys for 10 consecutive days, and hierarchical linear modeling was employed to test the research hypotheses. The results showed that job demands and daily job stress are indicators of daily burnout and daily turnover intention, while coworker trust moderates the negative effect of daily job stress on daily turnover. The implications of the findings are discussed for hospitality researchers and professionals.

引用

页码：559 / 568

页数：10

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