The availability of a system or equipment is one of the crucial characteristics that measures the customer satisfaction and strongly influences his final choice decision between concurrent products. The aim of this work is to provide an approach to improve the products availability assessment by taking into account the safety criteria by considering the use situations at design stage. Our work focuses on the routine design of complex products. The availability is often simply estimated considering reliability and maintainability. Basically, the intrinsic availability is the probability that it is operating satisfactorily at any point in time when used under conditions stated by design specifications. The time considered includes operating time and active repair time. Thus, intrinsic availability excludes from consideration all other times in the product lifecycle such as: accident management time, storage time, administrative time or logistic time. But many studies show that the loss of availability performance is also due to accidents that occur in different unforeseeable utilization situations. This engenders stops of the system to ensure the users safety according to standards recommendations. In this purpose, we consider the structural product architecture and the different use cases that correspond to the operational states and downtimes due to stop events that may happen during the utilization like failures, maintenance tasks and accidents. Then, we propose a product behavioral analysis including the use cases to describe interactions between the product and users or maintenance operators. We use Markov chains to model the use cases corresponding to operating time (OT), maintenance time (MT) and preparing time after accidents (RT). Then these three parameters are considered to specify a generic approach to improve the availability assessment. Such an approach provides the traceability of the product behavior along its lifecycle. In this way, the main causes of stop can be identified and this may guide the designer for improving the availability of the product future versions. To validate our approach, an application is presented considering a printing line. The comparison of our simulation considering an industrial case study shows a good agreement about the influence of safety on the availability. (C) 2014 Elsevier Ltd. All rights reserved.
