Matrix support in the care network to people with needs by the use of alcohol and other drugs

The study focuses on the relationship between the Centers for Psychosocial Care Alcohol and other drugs (CAPS AD) and Basic Care through the Matrix Support. The objective of the study was to identify difficulties and facilitators of the matrix support, based on the perspective of the professionals who receive the matrix support and the professionals who offer the matrix support and analyze the work dynamics of these professionals through the Matrix Support bias. We opted for qualitative research. Data collection took place through two focus groups. One group had eight CAPS AD professionals who offer the matrix support and the other had seven UBS (basic healthcare units) professionals who receive the matrix support. The data were analyzed using the thematic analysis technique that allowed the identification of the analysis categories: Difficulties and facilitators of the matrix support and Specificities that permeate care strategies of alcohol and drug problematic users. The results indicate that the professionals recognize that the Matrix Support methodology presents potential not yet achieved but in constant construction. A warm, non-stigmatizing, and resolutive work ethic is necessary, overcoming the logic of specialization and the fragmentation of mental health actions.