Knowledge transfer and utilization in IT outsourcing partnerships: A preliminary model of antecedents and outcomes

被引：72

作者：

Teo, Thompson S. H. ^{[1
,2
]}

Bhattacherjee, Anol ^{[3
]}

机构：

[1] Natl Univ Singapore, Sch Business, Dept Decis Sci, Singapore 117548, Singapore

[2] Natl Univ Singapore, Sch Comp, Dept Informat Syst, Singapore 117548, Singapore

[3] Univ S Florida, Coll Business, Dept Informat Syst & Decis Sci, Tampa, FL 33620 USA

来源：

INFORMATION & MANAGEMENT | 2014年 / 51卷 / 02期

关键词：

Outsourcing; IT partnerships; Knowledge management; Survey research; INFORMATION-TECHNOLOGY; INTEGRATIVE FRAMEWORK; PROCESS IMPROVEMENT; MANAGING KNOWLEDGE; TRANSACTION COST; PERFORMANCE; MANAGEMENT; IMPACT; DETERMINANTS; PREDICTORS;

D O I：

10.1016/j.im.2013.12.001

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

We developed a nomological network of antecedents and outcomes of knowledge transfer and utilization in IT outsourcing relationships, and tested it using a survey of 146 IT outsourcing partnerships in Singapore. Our findings showed that the characteristics of outsourcing clients, vendors, and knowledge transferred played important roles in facilitating knowledge transfer; the transferred knowledge in conjunction with the knowledge integration mechanisms affected knowledge utilization in client-firms, and that this generated significant operational and strategic performance gains in IT operations. Our findings can aid practitioners determine how to use outsourcing to improve knowledge management in their organization. (C) 2013 Elsevier B.V. All rights reserved.

引用

页码：177 / 186

页数：10

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