A Quarter-Century Focus on Improving Service Quality

被引：0

作者：

Verma, Rohit ^{[1
]}

机构：

[1] Cornell Univ, Sch Hotel Adm, Ithaca, NY 14853 USA

来源：

关键词：

D O I：

10.1177/1938965514538587

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

引用

页码：220 / 220

页数：1

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