A Quarter-Century Focus on Improving Service Quality

被引：0
作者：
Verma, Rohit [1 ]
机构：
[1] Cornell Univ, Sch Hotel Adm, Ithaca, NY 14853 USA
来源：
CORNELL HOSPITALITY QUARTERLY | 2014年 / 55卷 / 03期
关键词：
D O I：
10.1177/1938965514538587
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
引用
收藏
页码：220 / 220
页数：1
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