Impacts of the refugee crisis on the hotel industry: Evidence from four Greek islands

被引:38
作者
Ivanov, Stanislav [1 ]
Stavrinoudis, Theodoros A. [2 ]
机构
[1] Varna Univ Management, 13A Oborishte Str, Varna 9000, Bulgaria
[2] Univ Aegean, 8 Michalon Str, Chios 82132, Greece
关键词
Refugee crisis; Refugees; Migrants; Hotel industry; Greece; TOURISM DEVELOPMENT; IMMIGRANTS; ARRIVALS; ATTACKS;
D O I
10.1016/j.tourman.2018.02.004
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
This paper investigates the impacts of the 2015 refugee crisis on the hotel industry on four islands in Greece (Lesbos, Kos, Chios and Samos) and hoteliers' responses to it. The sample includes 96 accommodation establishments. Findings revealed that the refugee crisis had a very serious negative impact on the hotel industry of the analysed islands and their operational statistics deteriorated significantly. The image of the islands and of the accommodation establishments were hurt as well. The hoteliers preferred to mitigate the negative consequences of the refugee crisis mostly by increased marketing efforts to attract more guests, and cutting costs and prices, rather than by working with fewer employees, delaying payments to suppliers or requiring more cash payments. Managerial implications, limitations and future research direction are also discussed. (C) 2018 Elsevier Ltd. All rights reserved.
引用
收藏
页码:214 / 223
页数:10
相关论文
共 37 条
  • [1] Afonso-Rodríguez JA, 2017, J POLICY RES TOUR LE, V9, P56, DOI 10.1080/19407963.2016.1231196
  • [2] [Anonymous], 2015, The Guardian
  • [3] [Anonymous], 2013, QUANTITATIVE METHODS
  • [4] [Anonymous], 2010, CONVENTION PROTOCOL
  • [5] The impacts of immigrants and institutions on bilateral tourism flows
    Balli, Faruk
    Balli, Hatice O.
    Louis, Rosmy Jean
    [J]. TOURISM MANAGEMENT, 2016, 52 : 221 - 229
  • [6] Turbulence in Mediterranean tourism
    Carles Cirer-Costa, Joan
    [J]. TOURISM MANAGEMENT PERSPECTIVES, 2017, 22 : 27 - 33
  • [7] Political (in)stability and its influence on tourism development
    Causevic, Senija
    Lynch, Paul
    [J]. TOURISM MANAGEMENT, 2013, 34 : 145 - 157
  • [8] Migration and outbound tourism: Evidence from Italy
    Etzo, Ivan
    Massidda, Carla
    Piras, Romano
    [J]. ANNALS OF TOURISM RESEARCH, 2014, 48 : 235 - 249
  • [9] Greek Ministry for Economy Infrastructure Shipping and Tourism, 2015, IMP REF FLOWS AEG IS
  • [10] Greek Tourism Confederation, 2016, RES ONL SURV CENS AW