The Application of Structural Equation Modelling for Predicting the Link between Motivation and Experience Quality in Creative Tourism

被引:1
作者
Suhartanto, Dwi [1 ]
Agustina, Regina [2 ]
Wibisono, Nono [1 ]
Leo, Gundur [1 ]
机构
[1] Politekn Negeri Bandung, Dept Business Adm, Bandung, Indonesia
[2] Widyatama Univ, Dept Business Adm, Bandung, Indonesia
来源
1ST INTERNATIONAL CONFERENCE ON INDUSTRIAL, ELECTRICAL AND ELECTRONICS (ICIEE 2018) | 2018年 / 218卷
关键词
PERCEIVED VALUE; SATISFACTION; LOYALTY; INVOLVEMENT;
D O I
10.1051/matecconf/201821804001
中图分类号
T [工业技术];
学科分类号
08 ;
摘要
The Indonesian creative tourism industry is growing and competitive. In this competitive industry, the tourism attraction capability in delivering a quality of experience and motivating customers to visit is imperative. However, research to explore tourist motivation impact on experience quality in creative tourism is limited. This paper is designed to predict the influence of motivation on experience quality in the creative tourism by applying Structural Equation Modelling (SEM). Data were collected through survey from 260 tourists visiting creative tourism attractions in Bandung. The result shows that push motivation has a significant impact on experience quality dimension of escape, learning, and recognition; while the impact of pull motivation is not significant. This finding improves the theoretical and managerial understanding on the link between motivation and experience quality as well as the application of SEM in creative tourism industry.
引用
收藏
页数:6
相关论文
共 22 条
[1]  
[Anonymous], 2011, International Journal of Quality and Service Sciences, DOI [10.1108/17566691111146104, DOI 10.1108/17566691111146104]
[2]   Towards a new approach of destination loyalty drivers: satisfaction, visit intensity and tourist motivations [J].
Anton, Carmen ;
Camarero, Carmen ;
Laguna-Garcia, Marta .
CURRENT ISSUES IN TOURISM, 2017, 20 (03) :238-260
[3]   Creative tourism: a preliminary examination of creative tourists' motivation, experience, perceived value and revisit intention [J].
Chang, Lan-Lan ;
Backman, Kenneth F. ;
Huang, Yu Chih .
INTERNATIONAL JOURNAL OF CULTURE TOURISM AND HOSPITALITY RESEARCH, 2014, 8 (04) :401-419
[4]   Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists [J].
Chen, Ching-Fu ;
Chen, Fu-Shian .
TOURISM MANAGEMENT, 2010, 31 (01) :29-35
[5]   Customer experience quality and demographic variables (age, gender, education level, and family income) in retail stores [J].
Deshwal, Pankaj .
INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT, 2016, 44 (09) :940-955
[6]   The role of motivation in visitor satisfaction: Empirical evidence in rural tourism [J].
Devesa, Maria ;
Laguna, Marta ;
Palacios, Andres .
TOURISM MANAGEMENT, 2010, 31 (04) :547-552
[7]  
Dodds R, 2016, HANDBOOK OF MANAGING AND MARKETING TOURISM EXPERIENCES, P113
[8]   A Primer on Partial Least Squares Structural Equation Modeling [J].
Ketchen, David J., Jr. .
LONG RANGE PLANNING, 2013, 46 (1-2) :184-185
[9]   The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings [J].
Kim, Hyun Sik ;
Choi, Beomjoon .
JOURNAL OF SERVICES MARKETING, 2016, 30 (04) :384-397
[10]  
Meng F., 2008, J VACAT MARK, V14, P41, DOI [10.1177/1356766707084218, DOI 10.1177/1356766707084218]