Antecedents and consequences of user engagement in smartphone travel apps

被引：54

作者：

Ali, Faizan ^{[1
]}

Terrah, Abraham ^{[1
]}

Wu, Chengzhong ^{[2
]}

Ali, Laiba ^{[3
]}

Wu, Hui ^{[4
]}

机构：

[1] Univ S Florida, Sch Hospitality & Tourism Management, Sarasota, FL USA

[2] Univ Int Business & Econ, Beijing, Peoples R China

[3] Eastern Mediterranean Univ, Fac Tourism, Gazimagusa, Trnc, Turkey

[4] Hunan Univ, Coll Business Adm, Changsha, Peoples R China

来源：

JOURNAL OF HOSPITALITY AND TOURISM TECHNOLOGY | 2021年 / 12卷 / 02期

关键词：

Information system success model; User engagement; S-O-R framework; Smartphone app love; Smartphone travel apps; S-O-R; app; INFORMATION-SYSTEMS SUCCESS; CUSTOMER ENGAGEMENT; BRAND LOVE; MARKETING ACTIVITIES; WEBSITE QUALITY; PERCEIVED VALUE; MEDIATING ROLE; MCLEAN MODEL; MOBILE; SATISFACTION;

D O I：

10.1108/JHTT-09-2020-0221

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Purpose This study aims to test the effect of system quality, information quality and service quality on user engagement and its effect on smartphone travel apps' satisfaction, love and behavioral intentions. Design/methodology/approach Using the self-selection sampling technique, data was collected from 417 respondents recruited via Amazon Mechanical Turk. Data was subjected to partial least squares based structural equation modeling. Findings Results indicate that system quality, information quality and service quality have a significantly positive impact on user engagement with smartphone travel apps. Moreover, user engagement has a positive and significant impact on smartphone app satisfaction, smartphone app love and behavioral intentions. Originality/value This is the first study to integrate DeLone and McLean (2003) updated information system success model and stimulus-organism-response model to propose a holistic model of user's engagement with smartphone travel apps.

引用

页码：355 / 371

页数：17

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