Establishing a system for innovation in a professional services firm

被引：14

作者：

Ross, Alastair ^{[1
]}

机构：

[1] Codexx Associates Ltd, 3-4 Eastwood Court,Broadwater Rd, Romsey SO51 8JJ, Hants, England

来源：

BUSINESS HORIZONS | 2016年 / 59卷 / 02期

关键词：

Professional services; Systematic innovation; Best practice model; Strategy;

D O I：

10.1016/j.bushor.2015.10.002

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Professional service firms are facing new competitive challenges in a global market with more value-focused clients, service commoditization, regulatory changes, and new Internet-enabled business models. They increasingly need to improve competitiveness through sustained innovation of the value they provide and the efficiency with which they provide it. But how can firms establish an effective and sustainable innovation system? This Executive Digest shares a best practice model for innovation based on academic research and honed by a decade of practical experience in application across professional service firms in consulting projects. This work covers how to develop innovation strategies by establishing processes and organization to support innovation, providing innovation training, developing new services, and re-engineering existing services. The author, Alastair Ross, details the practices required and shares some of the challenges encountered in realizing them. This article draws heavily on his latest book, Innovating professional services: Transforming value and efficiency. (C) 2015 Kelley School of Business, Indiana University. Published by Elsevier Inc. All rights reserved.

引用

页码：137 / 147

页数：11