OMA DM-based remote software fault management for mobile devices

Mobile devices (e g mobile handsets of PDAs) have gamed much functionality and intelligence with the growth of mobile network technologies and the increased Use of mobile services As a consequence, mobile devices have become more complex and many related problems have occurred Specifically, Ridden rebooting and freezing problems caused by software faults decrease the availability of the mobile device and cause inconvenience to end-users TO solve such problems, academia and industry have focused on Open Mobile Alliance (OMA) Device Management (DM), this method is the international de facto standard for mobile device management In this paper, we Propose a software fault management method to remotely, determine and correct problems of mobile devices based oil OMA DM We present a definition of management objects and a method to collect them from mobile devices using the OMA DIM protocol We also present a method for debugging and correcting software faults using the collected information Finally, we present a prototype implementation and performance evaluation to validate our proposed Method Results Of the performance evaluation show that our proposed method is efficient and scalable in regard to network traffic overhead and response time Copyright (C) 2009 John Wiley & Sons, Ltd