Identifying and Explaining Organizational Cultures in the Public Sector: A Study of the Australian Public Service Using the Interaction Ritual Theory of Randall Collins

This article identifies and explains different cultures within the Australian Public Service (APS) using the interaction ritual (IR) theory of Randall Collins. It argues that such cultures vary along two dimensions: power and status. On the power dimension, we may distinguish three cultures: that of the order givers, that of the order takers, and that of those who both give and take orders. On the status dimension, we may distinguish localistic and cosmopolitan cultures. Cultural differences on these two dimensions are associated with variations in organizational rank, educational levels, agency tasks, relationships with clients, and central versus regional office location.