Expert systems in the service industry: a comprehensive survey and an application

被引：0

作者：

Low, BT

Cheng, CH

Motwani, J

Madan, MS

机构：

[1] GRAND VALLEY STATE UNIV,DEPT MANAGEMENT,GRAND RAPIDS,MI 49504

[2] UNIV WISCONSIN,DEPT MANAGEMENT,WHITEWATER,WI 53190

来源：

INTERNATIONAL JOURNAL OF COMPUTER APPLICATIONS IN TECHNOLOGY | 1997年 / 10卷 / 5-6期

关键词：

expert systems; service industry; tourism industry;

D O I：

暂无

中图分类号：

TP39 [计算机的应用];

学科分类号：

081203 ; 0835 ;

摘要：

This paper examines the importance of expert systems in the service industry. In particular the application of expert systems in the tourism industry is investigated. A. comprehensive survey is presented to highlight the need for expert systems in the tourism industry. A detailed discussion of the development and implementation of ANESTA, an expert system for tourist advisory, is presented. Finally, directions for future research are suggested.

引用

页码：289 / 299

页数：11

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