Treatment of minor illness in primary care: a national survey of patient satisfaction, attitudes and preferences regarding a wider nursing role

被引:49
作者
Caldow, Jan
Bond, Christine
Ryan, Mandy
Campbell, Neil C.
San Miguel, Fernando
Kiger, Alice
Lee, Amanda
机构
[1] Univ Aberdeen, Dept Gen Practice & Primary Care, Foresterhill Hlth Ctr, Aberdeen AB25 2AY, Scotland
[2] Univ Aberdeen, Chair Hlth Econ, Hlth Econ Res Unit, Aberdeen AB25 2AY, Scotland
[3] Inst Futuro, Navarra, Spain
[4] Univ Aberdeen, Ctr Adv Studies Nursing, Aberdeen AB9 1FX, Scotland
[5] Univ Aberdeen, Dept Gen Practice & Primary Care, Chair Med Stat, Aberdeen AB9 1FX, Scotland
关键词
discrete choice experiment; extended role; patient opinion; patient satisfaction; practice nurse; primary health care; HEART-DISEASE; PRACTITIONERS; PERCEPTIONS; PROVIDERS; WORKING;
D O I
10.1111/j.1369-7625.2006.00422.x
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Background: This study investigated patient opinion about the provision of nurse-led vs. doctor-led primary health care in the treatment of minor illness. Design: A postal questionnaire survey including discrete choice experiment (DCE) of a national sample followed by telephone interviews with respondent volunteers. Setting and participants: A large random sample of the population of Scotland from a range of general practices including traditional and extended practice nursing roles was invited to participate. Main outcome measures: Patient satisfaction with, opinion of and preference for practice nurse (PN) vs. doctor consultation in primary care in relation to gender, age, education and income. Results: Questionnaire response rate was 49% (1343 of 2740). Women, younger people, the less well-educated and those with higher income had a more positive attitude towards the PN. Older people had a more positive attitude to the doctor. Results from the DCE indicated that whilst most respondents would prefer a doctor consultation, many would be happy to consult with a nurse if other aspects of the consultation were improved. Forty-eight people were interviewed. The main perceived differences between doctors and nurses were academic ability and qualifications. Most respondents thought nurses could deal with relatively minor problems and should be able to prescribe some drugs. Conclusion: Patients would always want their choice of health professional to be available at first contact. However, this study suggests that, in primary health-care practices, if nurses take on more roles previously the preserve of doctors, patients would accept them, particularly if patients receive information on nurses' capabilities.
引用
收藏
页码:30 / 45
页数:16
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