Suppose we took service seriously? An introduction to the special issue

被引：21

作者：

Bowen, DE ^{[1
]}

Hallowell, R ^{[1
]}

机构：

[1] Harvard Univ, Sch Business, Cambridge, MA 02138 USA

来源：

ACADEMY OF MANAGEMENT EXECUTIVE | 2002年 / 16卷 / 04期

关键词：

D O I：

10.5465/AME.2002.8951329

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

[No abstract available]

引用

页码：69 / 72

页数：4

共 10 条

[1]

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[2] Client co-production in knowledge-intensive business services [J].

Bettencourt, LA ;

Ostrom, AL ;

Brown, SW ;

Roundtree, RI .

[3]

Bowen D.E., 1990, SERVICE MANAGEMENT E

[4]

BOWEN DE, 1988, RES ORGAN BEHAV, V10, P43

Bowen, J ;

Ford, RC .

[6]

DANET B, 1981, HDB ORG DESIGN, P382

[7]

DAVIS SM, 1983, NEW MANAGEMENT SPR, P12

[8]

LEAVITT HJ, 1975, MAN WORK SOC, P67

[9]

LOVELOCK C, 2002, FRONT SERV C MAASTR

[10]

Peters T., 1985, SEARCH EXCELLENCE