Bringing Service Design to Service Sciences, Management and Engineering

被引：69

作者：

Holmlid, Stefan ^{[1
]}

Evenson, Shelley ^{[2
]}

机构：

[1] Linkoping Univ, IDA, Human Ctr Syst, S-58183 Linkoping, Sweden

[2] Carnegie Mellon Univ, Sch Design MMC, Pittsburgh, PA 15213 USA

来源：

SERVICE SCIENCE, MANAGEMENT AND ENGINEERING EDUCATION FOR THE 21ST CENTURY | 2008年

关键词：

D O I：

10.1007/978-0-387-76578-5_50

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Service design is defined as applying design methods and principles to the design of services. Service design is complimentary to conventional service development approaches and as such should become a contributor to Services Sciences, Management and Engineering (SSME). Two examples of the unique contribution of methods that Service Design offers are described.

引用

页码：341 / 345

页数：5

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