A Study on Universal Design of Using Interface for Mobile Payment

Along the rapid development in mobile payment, the new payment approaches have gradually changed people's living style. Currently young age groups are still the main uses of mobile payment. Taiwan has been officially stepped into the aging society, there must have more and more groups to be engaged in mobile payment. this Study would investigate the universal design issue of the using interface for the mobile payment. This Study will divide the subjects into three groups in accordance with their ages, and they are: Adolescent Group (under 26 years old), Adult Group (26 to 45 years old) and Elder Group (above 45 years old), 25 subjects in total. They will be assigned to operate two mainstream mobile payments: LINE PAY and APPLE PAY, respectively. This Study expects to survey those indicators, including operating time, number of errors, using motivation, universal legibility and satisfaction of using for subjects to see whether there's any significant difference in them. The research results showed that adults will be more satisfied with the interface of LINE PAY and APPLE PAY, and considered that are more complied to the principle of universal design. In addition, the survey result also showed that LINE PAY will be the easy one for subjects' operation between LINE PAY and APPLE PAY interfaces, with less errors of operation.