Evaluation of Workflow-type software products:: a case study

被引：12

作者：

Pérez, M ^{[1
]}

Rojas, T ^{[1
]}

机构：

[1] Univ Simon Bolivar, Dept Proc & Sistemas, Caracas, Venezuela

来源：

INFORMATION AND SOFTWARE TECHNOLOGY | 2000年 / 42卷 / 07期

关键词：

Workflow software; information systems; Workflow evaluation; Microsoft Exchange (R); Lotus Domino/Notes (R);

D O I：

10.1016/S0950-5849(00)00093-8

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The main objective of this paper is to propose a set of indicators for the evaluation of Workflow software-type products within the context of Information Systems. This paper is mainly based on a comprehensive bibliographical review of all topics referring to the Workflow Technology and Information Systems. Next, sets of indicators are presented for the selection of a Workflow software based on the realities of the business world, including a method of examination so as to obtain an integral evaluation on the Workflow software. Finally, the evaluation method for two types of Workflow software is applied: Lotus Domino/Notes(R) and Microsoft Exchange(R), for the billing subsystems of a company called MANAPRO Consultants, Inc.(R). (C) 2000 Elsevier Science B.V. All rights reserved.

引用

页码：489 / 503

页数：15