We consider a single server unreliable queue represented by a 2-dimensional continuous-time Markov chain. At failure times, the present customers leave the system. Moreover, customers become impatient and perform synchronized abandonments, as long as the server is down. We analyze this model and derive the main performance measures using results from the basic q-hypergeometric series. (C) 2009 Elsevier B.V. All rights reserved.
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页码:143 / 155
页数:13
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Abate J., 2000, Computational probability, P257, DOI [DOI 10.1007/978-1-4757-4828-4_8, 10.1007/978-1-4757-4828-48, DOI 10.1007/978-1-4757-4828-48]