MEDIATION ROLE OF ORGANIZATIONAL COMMITMENT IN THE RELATIONSHIP BETWEEN MANAGEMENT SUPPORT AND SERVICE QUALITY

被引：0

作者：

Habtoor, Nasser ^{[1
]}

Bin Zumrah, Abdul Rahim ^{[1
]}

Disomimba, Mohammad Nashief ^{[1
]}

Samad, Najib Sheikh Abdi ^{[1
]}

机构：

[1] Univ Sains Islam Malaysia, Fac Leadership & Management, Bandar Baru Nilai 71800, Negeri Sembilan, Malaysia

来源：

SOCIOINT16: 3RD INTERNATIONAL CONFERENCE ON SOCIAL SCIENCES AND HUMANITIES | 2016年

关键词：

Management support; organizational commitment and service quality; PERFORMANCE; LEADERSHIP;

D O I：

暂无

中图分类号：

C [社会科学总论];

学科分类号：

03 ; 0303 ;

摘要：

This study examines the effect of Management support on organizational commitment and service quality, and evaluates the mediation role of organizational commitment in the relationship between Management support and service quality. Data were gathered from one hotel at Shah Alam, Selangor, Malaysia. This study has found a significant relationship between Management support, organizational commitment and service quality. Organizational commitment was also identified as the mediator in the relationship between Management support and service quality. The paper contributes to the existing pool of knowledge in providing empirical evidence about the role of organizational commitment as a mediator between Management support and service quality. In addition, this study provides essential information about the factors that influence service quality in the context of hotel in Malaysia, a Southeast Asia country.

引用

页码：826 / 830

页数：5

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