Autonomous Taxi Service Design and User Experience

被引:48
作者
Kim, Sangwon [1 ]
Chang, Jennifer Jah Eun [1 ]
Park, Hyun Ho [2 ]
Song, Seon Uk [1 ]
Cha, Chang Bae [1 ]
Kim, Ji Won [1 ]
Kang, Namwoo [3 ]
机构
[1] Korea Adv Inst Sci & Technol, K Sch, Daejeon, South Korea
[2] Korea Adv Inst Sci & Technol, Sch Business & Technol Management, Daejeon, South Korea
[3] Sookmyung Womens Univ, Dept Mech Syst Engn, Seoul, South Korea
基金
新加坡国家研究基金会;
关键词
Taxicabs;
D O I
10.1080/10447318.2019.1653556
中图分类号
TP3 [计算技术、计算机技术];
学科分类号
0812 ;
摘要
As autonomous-vehicle technologies advance, conventional taxi and car-sharing services are being combined into a shared autonomous vehicle service, and through this, it is expected that the transition to a new paradigm of shared mobility will begin. However, before the full development of technology, it is necessary to accurately identify the needs of the service's users and prepare customer-oriented design guidelines accordingly. This study is concerned with the following problems: (1) How should an autonomous taxi service be designed and field-tested if the self-driving technology is imperfect? (2) How can imperfect self-driving technology be supplemented by using service flexibility? This study implements an autonomous taxi service prototype through a Wizard of Oz method. Moreover, by conducting field tests with scenarios involving an actual taxi, this study examines customer pain points, and provides a user-experience-based design solutions for resolving them.
引用
收藏
页码:429 / 448
页数:20
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