Transformative service research and service dominant logic: Quo Vaditis?

被引:101
作者
Kuppelwieser, Volker G. [1 ]
Finsterwalder, Joerg [2 ]
机构
[1] NEOMA Business Sch, 1 Rue Marechal Juin, F-76825 Mont St Aignan, France
[2] Univ Canterbury, Sch Business & Econ, Private Bag 4800, Christchurch 8140, New Zealand
关键词
Transformative service research (TSR); Service-dominant logic (SDL); CO-CREATION; AGENDA; DESTRUCTION; CUSTOMERS; CONTEXT;
D O I
10.1016/j.jretconser.2015.08.011
中图分类号
F [经济];
学科分类号
02 ;
摘要
This paper takes a closer look at the emerging topic of transformative service research (TSR) and compares its facets with the more established concept of the service-dominant logic (SDL). The paper thus contributes to both theory development and practical application. This work highlights the conceptual parallels in the two approaches, for example, their holistic approach, their systems thinking, addressing entities or actors within such system(s), inclusion of the wider environment, and their focus on the co-creative and interactive nature of well-being generation and value co-creation. The paper also reveals some differences, for example TSR's focus on eudaimonic and hedonic well-being outcomes vs. SDL's value co-creation. The paper concludes that both perspectives have merits, but could benefit from being used integratively. By comparing the areas of theory focus, practical application, value co-creation and co-destruction, intentionality, well-being and value concepts, and TSR and SDL's "logic", the paper provides suggestions for future research. (C) 2015 Elsevier Ltd. All rights reserved.
引用
收藏
页码:91 / 98
页数:8
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