Dealing with cynical citizens

被引：169
作者：
Berman, EM
机构：
来源：
PUBLIC ADMINISTRATION REVIEW | 1997年 / 57卷 / 02期
关键词：
D O I：
10.2307/977058
中图分类号：
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要：
This paper presents a theory of citizen cynicism concerning government and, based on a national survey, examines the extent of cynicism and the extent to which public officials can reduce the level of cynicism by adapting better communication strategies, improving public participation in derision-making, and enhancing government's reputation for efficiency and effectiveness.
引用
收藏
页码：105 / 112
页数：8
相关论文
共 60 条
[1]  
*ABC, 1990, POLL 1518 CIT
[2]  
*ADV COMM INT REL, 1993, CHANG PUBL ATT GOVT
[3]  
[Anonymous], 1990, State Local Government Review, DOI [DOI 10.2307/4354975, 10.2307/4354975]
[4]  
BACOT H, 1993, AM REV PUBLIC ADM, V23, P29
[5]  
Barber B, 1983, The logic and limits of trust, V96
[6]  
BECK PA, 1987, SOC SCI QUART, V68, P223
[7]  
Bellah R.N., 1991, GOOD SOC
[8]  
BIANOC WT, 1994, TRUST REPRESENTATIVE
[9]  
BOLMAN LG, 1982, MODERN APPROACHES UN
[10]   THE ADMINISTRATOR AS TRUSTEE OF THE PUBLIC-INTEREST - NORMATIVE IDEALS AND DAILY PRACTICE [J].
BOX, RC .
ADMINISTRATION & SOCIETY, 1992, 24 (03) :323-345
123456