Making Data Speak: Lessons for Using Numbers for Solving Public Policy Puzzles

There is a vast increase in the production of policy analysis in government, but behind the rising volume is a deep paradox: We are generating information faster than we are devising strategies for hearing what it tells us and helping policymakers act on it. There are 10 big issues in using numbers for solving policy problems, and they lead to important lessons: Analysts need to speak in a language that policymakers can understand, capture the inevitable ambiguity of analysis without muddying their message, use analysis to help policymakers discover the opportunities for collaboration across interrelated policies, and speak to the questions that policymakers most want to have answered, instead of the questions they most want to study. These are the keys to defining what an information-age government truly means.