A nonparametric predictive method for queues

被引：9

作者：

Coolen, FPA ^{[1
]}

Coolen-Schrijner, P ^{[1
]}

机构：

[1] Univ Durham, Sci Labs, Dept Math Sci, Durham DH1 3LE, England

来源：

EUROPEAN JOURNAL OF OPERATIONAL RESEARCH | 2003年 / 145卷 / 02期

关键词：

queueing; methodology; nonparametric predictive inference;

D O I：

10.1016/S0377-2217(02)00179-0

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This paper presents a novel statistical approach to queues. Instead of studying characteristics of an assumed parametric stochastic model, the method uses information in the form of observed service times per queue and, while adding a minimum of additional assumptions, develops predictive probability results for the waiting time for customers in a queue. We show how these results can be used in a multi-queue problem to assign arriving customers to queues, aiming at minimisation of waiting times. (C) 2002 Elsevier Science B.V. All rights reserved.

引用

页码：425 / 442

页数：18

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