Performance measurement in the construction industry: An action case investigating manufacturing methodologies

There has been a lot of research focused on performance measurement in general. In the last few decades a number of successful studies were reported in implementing performance measurement. However, very few studies were reported on performance measurement in businesses operating in construction industry. Hence the objective of this paper is to implement performance measurement in a business operating in the construction sector using action research. This study has shown that by introducing small changes in the construction industry through a structured performance measurement system (PMS) with appropriate management information systems (MIS), there are significant improvements such as successfully addressing all stakeholder requirements, focusing on critical improvement areas as well as bringing cultural changes (proactive management and decision making). (c) 2007 Elsevier B.V. All rights reserved.