Managing and Improving the Drilling Process of Woodwork Furniture with the Use of SPC Tools

The article deals with the use of SPC tools to manage and improve the machining process - drilling furniture elements. The content of the article is to use such SPC tools as basic statistical parameters, box plot, histogram, classic and special control charts, and process capability indicators to assess the drilling process and to indicate areas to improve. The article indicates the power of SPC tools in woodwork furniture process control and power of using the Statistica program from TIBCO Software Inc. in this area. SPC tools bring a lot of important and useful information about the analyzed drilling process, its weaknesses, which contributes to the improvement of the process. The conducted study has been shown that the tested drilling process requires improvements, in particular in the area related to the machine and man. The activities that should be implemented to improve the quality of the process were defined, including implementation of the Poka-Yoke system, development of a maintenance inspection schedule, a visual manual for machine setup, employee training with a verification exam, introduction of an employee's suggestion system, modification of the company's motivation system. SPC tools helped to identify the source of process problems, defined a process's stability and capability to meet a customer requirement, and assist with other insights, that were used to define improvement action.