Determinants of Service Innovation in Academic Libraries through the Lens of Disruptive Innovation

被引:32
作者
Yeh, Shea-Tinn [1 ]
Walter, Zhiping [2 ]
机构
[1] Univ Denver Libraries, Lib Digital Infrastruct & Technol, Denver, CO 80208 USA
[2] Univ Colorado Denver, Sch Business, Informat Syst, Denver, CO USA
来源
COLLEGE & RESEARCH LIBRARIES | 2016年 / 77卷 / 06期
关键词
DYNAMIC CAPABILITIES; PERFORMANCE; RESPONSES; AUTONOMY; TEAMS;
D O I
10.5860/crl.77.6.795
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
With the development of digital technologies, various disruptive innovations have emerged that are gradually replacing academic libraries in the information-seeking process. As academic libraries become less relevant to their users, it is imperative that they develop strategies to respond to disruption. We highlight the fact that the service mission of academic libraries is in alignment with service innovation and propose that academic libraries respond to disruption by accelerating service innovation. Applying the Resources-Processes-Values framework, we recommend that, to facilitate service innovation, high-level administrators become innovation leaders, foster an innovation-supportive culture, tie performance evaluations and rewards to innovation outcomes, and create dedicated innovation teams with high levels of decision-making autonomy. We also recommend that academic libraries involve their users and build partnerships with other libraries and with commercial communities to bring about service innovation necessary to respond to disruption.
引用
收藏
页码:795 / 804
页数:10
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