Customer-Induced Planning Deviations within Order Management

被引：1
作者：
Fries, Christian [1 ,2 ]
Bauernhansl, Thomas [1 ,2 ]
机构：
[1] Univ Stuttgart, Inst Ind Mfg & Management IFF, Allmandring 35, D-70565 Stuttgart, Germany
[2] Fraunhofer Inst Mfg Engn & Automat IPA, Nobelstr 12, D-70565 Stuttgart, Germany
来源：
3RD INTERNATIONAL CONFERENCE ON INDUSTRY 4.0 AND SMART MANUFACTURING | 2022年 / 200卷
关键词：
Turbulence; Complexity; Cost; Order Management; Industry Survey; ADVANCED COMPLEXITY MANAGEMENT; TURBULENCE; ENVIRONMENTS; SYSTEMS;
D O I：
10.1016/j.procs.2022.01.206
中图分类号：
TP301 [理论、方法];
学科分类号：
081202 ;
摘要：
Enterprises suffer from increasing competition and dynamic markets, the resulting disruptions of the operational process, trigger turbulences. This causes additional costs. However, methods to determine these costs are hardly available. This paper therefore examines the concept of turbulence in order management, derives the need for such a consideration from a practical point of view via an industry survey and presents an approach for determining turbulence costs in order management. (C) 2022 The Authors. Published by Elsevier B.V.
引用
收藏
页码：71 / 82
页数：12
相关论文
共 80 条
  • [11] Bliss C., 2000, Management Von Komplexitat: Ein integrierter, Systemtheoretischer Ansatz zur Komplexitatsreduktion
  • [12] Bohne F., 1998, KOMPLEXITATSKOSTENMA
  • [13] Bolton J.E., 1971, SMALL FIRMS REPORT C
  • [14] Buchner H., 1998, CONTROLLER MAGAZIN, V23, P451
  • [15] Buchner H., 1998, CONTROLLER MAGAZIN, P451
  • [16] Chakravarthy B, 1997, SLOAN MANAGE REV, V38, P69
  • [17] Davis D., 1991, Journal of the Academy of Marketing Science, V19, P43, DOI [10.1007/BF02723423, DOI 10.1007/BF02723423]
  • [18] Denk R., 2009, LINDE INT FACHBUCH W, P13
  • [19] Diekmann A., 2018, Empirische Sozialforschung: Grundlagen, Methoden
  • [20] Dill C., 2003, THESIS KIT KARLSRUHE
12345678