How do leaders use emotional labor?

被引：77

作者：

Humphrey, Ronald H. ^{[1
]}

机构：

[1] Virginia Commonwealth Univ, Dept Management, Richmond, VA 23284 USA

来源：

JOURNAL OF ORGANIZATIONAL BEHAVIOR | 2012年 / 33卷 / 05期

关键词：

emotional labor; leadership; stress; authenticity; moods;

D O I：

10.1002/job.1791

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Leaders use emotional labor to regulate their own emotions and to manage the moods, job attitudes, and performance of their followers. Researchers need to examine how emotional labor is related to (i) leadership styles, (ii) leader and subordinate stress and well-being, (iii) leader authenticity and character, and (iv) leader effectiveness. Copyright (C) 2012 John Wiley & Sons, Ltd.

引用

页码：740 / 744

页数：5

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