Examining the antecedents of destination loyalty in a forest setting

被引:182
作者
Lee, Joohyun
Graefe, Alan R.
Burns, Robert C.
机构
[1] Florida State Univ, Dept Sport Management Recreat Management & Phys E, Tallahassee, FL 32306 USA
[2] Penn State Univ, State Coll, PA USA
[3] W Virginia Univ, Morgantown, WV 26506 USA
关键词
activity involvement; destination loyalty; satisfaction; service quality; MEASURING SERVICE QUALITY; PSYCHOLOGICAL COMMITMENT; CUSTOMER SATISFACTION; CONSUMER SATISFACTION; LEISURE INVOLVEMENT; COMPARISON STANDARD; EXPECTATIONS; PROFITABILITY; VARIABLES; MODEL;
D O I
10.1080/01490400701544634
中图分类号
F [经济];
学科分类号
02 ;
摘要
Loyalty has become a critical part of leisure research due to increasing competition in the field and the recognition of the importance of loyal visitors. To further develop loyalty research, this study looks at the issue of destination loyalty in a forest setting. It specifically focuses on revealing the formation of attitudinal, conative, and behavioral loyalty and the relationship between destination loyalty and related concepts that influence the strength of loyalty: service quality, satisfaction, and activity involvement. Six hypotheses were tested to represent the relationships among six factors. Forest recreationists who perceive high service quality tend to have high satisfaction and activity involvement that lead to destination loyalty. The findings also substantiated the conceptual framework of loyalty formation.
引用
收藏
页码:463 / 481
页数:19
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