The impact of process standardization on business process outsourcing success

被引：95
作者：
Wuellenweber, Kim [1 ]
Beimborn, Daniel [2 ]
Weitzel, Tim [2 ]
Koenig, Wolfgang [1 ]
机构：
[1] Goethe Univ Frankfurt, E Finance Lab, Inst Informat Syst, D-60054 Frankfurt, Germany
[2] Otto Friedrich Univ Bamberg, Chair Informat Syst & Serv, D-96045 Bamberg, Germany
来源：
INFORMATION SYSTEMS FRONTIERS | 2008年 / 10卷 / 02期
关键词：
business process outsourcing; business process standardization; outsourcing governance;
D O I：
10.1007/s10796-008-9063-x
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
What is the impact of business process standardization on business process outsourcing (BPO) success? This paper argues that there is a direct impact of process standardization on BPO success, due to production cost economies, and also an indirect effect via improved contractual and relational governance resulting from better monitoring opportunities and facilitated communication and coordination. This threefold impact of standardization on BPO success is empirically confirmed using data from 335 BPO ventures in 215 German banks.
引用
收藏
页码：211 / 224
页数：14
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