The contribution of quality of work to organisational excellence

Based on a lot of changes in the world of work, the discussion about quality of work or quality of work life has to be re-opened. Especially in Europe, the following megatrends have to be considered: globalisation, dynamic of markets, demographic changes, changes of values (also after the financial crises) and technological progress. Technology and short-term orientation lead to a growing intensity of work accompanied by growing demands regarding flexibility and adaptability combined, at the same time, with unsecure jobs. Restructuring can no longer be understood as a temporal crisis; it is an ongoing process and puts the physical and psycho-social health of all organisational members at risk. This will influence the tasks of human resource management (HRM) and even more the possibility of reaching organisational excellence.