The Relationship Between Staffing Levels and Consumer Complaints in Nursing Homes

被引：9

作者：

Peterson, Lindsay J. ^{[1
]}

Bowblis, John R. ^{[2
,3
]}

Jester, Dylan J. ^{[1
,4
]}

Hyer, Kathryn ^{[1
]}

机构：

[1] Univ S Florida, Sch Aging Studies, Florida Policy Exchange Ctr Aging, 4202 E Fowler Ave,MHC-1343, Tampa, FL 33620 USA

[2] Miami Univ, Dept Econ, Oxford, OH 45056 USA

[3] Miami Univ, Scripps Gerontol Ctr, Oxford, OH 45056 USA

[4] Univ Calif San Diego, Sch Med, Dept Psychiat, Stein Inst Res Aging, La Jolla, CA USA

来源：

JOURNAL OF AGING & SOCIAL POLICY | 2022年 / 34卷 / 05期

关键词：

Nursing home; consumer complaints; staffing; quality of care; QUALITY-OF-CARE; IMPACT; ASSOCIATION; OUTCOMES;

D O I：

10.1080/08959420.2021.1962173

中图分类号：

R4 [临床医学]; R592 [老年病学];

学科分类号：

1002 ; 100203 ; 100602 ;

摘要：

While research tends to find an association of nurse staffing with quality in nursing homes, few studies examine complaints as a quality measure or account for ancillary staff. This study used federal nursing home complaint data to examine how key explanatory variables including nursing and ancillary staffing were associated with numbers of complaints and the likelihood of receiving a complaint. Results support that nursing home staffing is associated with quality. While direct care staffing was associated with fewer complaints, larger effects were found for social service and activities staffing. Increasing ancillary staffing may be a cost-effective way to reduce complaints.

引用

页码：742 / 754

页数：13

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